At Zaarang we endeavor to provide our guests outstanding services and experiences in our hotels and luxury residences around the Lucknow city. We value your business and your faith in us in delivering you a superior level of service.

We recognise that privacy is important to our guests, and hence Zaarang Privacy Policy explains our practices regarding personal information we collect when you visit our hotels, restaurants, bars, our website, when you fill up a form and become member of our loyalty programmes.

We request you to read this policy document carefully before sharing personal information with us. By visiting our web sites, we assume, your acceptance to the practices described in this policy document.

Besides the above, we may also collect the following:

  • User name and password selected by you when you register at our website or become a member of our loyalty programmes at our website.
  • When you enroll in our loyalty programmes (eg., Zaarang InnerCircle) online we collect your personal information and record your membership number and password.
  • If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
  • When you make a request for a proposal from our meeting planners, by visiting our websites.
  • When you contact us with your questions or comments.

Non-personal or anonymous information collected by Zaarang

Information that does not personally identify you is referred to as non-personal or anonymous information. Technology like cookies could be used to help you deliver content per your preference, to help you process your reservations or other requests. While this cannot be used to disclose your identity, this information will identify your browser to our servers when you visit our site. To remove the cookies at any point from your computer, you can delete them using your browser.

We may use or disclose non-personal information for any purpose from time to time since this does not personally identify you. For instance, we may embed e-mail addresses with images. In such cases where we combine non-personal information with personal information, the combined information will be treated by us as personal information as per this policy.

Links to websites of third party marketers

From time to time, we may allow third party advertisers advertise on our websites. These third party advertisers may use technologies like cookies, pixel tags to track which ads your browser has seen and which site pages you may have visited. Zaarang has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

If at some point in the future our websites contain links to third parties' websites, do please note, that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third party sites, the privacy policy and terms of service on those sites will be applicable and we strongly advise you to read the privacy policies of websites that you visit before submitting personal information.

Zaarang policy regarding protection of its guests' personal information

Zaarang Hotel takes precautions, including administrative, technical and physical measures- to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the Internet. For your own privacy protection we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

How long does retain your personal information

Zaarang will retain your personal information for the period necessary to fulfill the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable law.

Should you want to opt out

If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to keep up to date with news and latest information on services and receive such marketing materials, please send an email infozaarang@gmail.com.

We will update your preferences as soon as reasonably practical. However, do note, if you opt out of emailing list, as described here, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information, prior to the date of your opt-out request.

Dos & Don't to ensure your security

For your own privacy we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.